Frequently Asked Questions
Where can I park?
Parking is available in front of the hospital in the visitor lots. Patients may be picked up or dropped off at the entrance (no parking please).
Free valet parking for visitors and patients is available in the front of the Main Hospital Lobby loop 8:00 AM till 5:00 PM.
Free handicap and regular parking is available in the parking garage and is closest to the Professional Building.
How do I make or change an appointment?
Appointments may be made and/or changed by calling our office at 505-563-2500 or 1-800-734-4278. We ask that you give us 24 hours notice when changing an appointment, so the appointment time may be utilized by other patients.
How long will the appointment take?
We ask that our patients arrive 20 minutes prior to their scheduled appointment time. An average doctor’s visit will take 20 minutes for an established patient and 40 minutes for a new patient. Diagnostic tests range from 40 minutes to 3 hours.
Do I need blood work done before my appointment?
If you are due for blood work prior to your appointment, our office will send you a reminder. If you are still unsure, please contact our office at 505-563-2500 or 1-800-734-7278 and will we be happy to check your medical record.
What paperwork needs to be completed before my visit?
New patients are asked to complete a New Patient Questionnaire. Please fill out this form (.pdf) and bring it with you to your first appointment.
What insurance do you accept?
Medicare, Medicaid, Presbyterian Health Plan, Presbyterian Senior Care, Presbyterian MediCare PPO, United Healthcare and Tri-Care are some of the insurances that are accepted. Please call your insurance carrier if you have any further questions about your coverage.
What is my co-pay?
Co-pays vary based upon the insurance carrier. Please refer to your insurance carrier for detailed co-pay information.
What is the turnaround time when I call your office with a question?
Prescription refill calls are returned within 24 hours. All other calls are returned within 2 hours.
Do I need to bring my medication to my appointment?
Yes. Please bring all medicine bottles to each appointment. Reviewing your medicine bottles allows your physician to take very good care of you. Your safety is our main concern.
Can my family members come with me to my appointment?
Due to space limitations, your family members will not be able to join you in the room if you are scheduled for a diagnostic test. Your family members are welcome to join you when you see the doctor.
What should I wear for my stress test and or diagnostic test?
Please wear loose fitting clothing with a separate top and bottom and comfortable walking shoes.
Need A Copy of Your Health Information?
To make a request to get a copy of your health records, print and fill out the Patient Information Form (.pdf). Bring it in to the clinic or hospital where you received service, and we will take care of your request.