Frequently Asked Questions

Should a performance report be the sole reason for selecting -- or not selecting -- a healthcare organization, like a hospital?

Performance reports are intended to be helpful in making judgments about potential physicians, practitioners or providers. However, they should not serve as the sole basis for any decision. Deciding on treatment options and choosing a hospital, practitioner, or health plan are decisions you should make by talking with your healthcare practitioner.

You should not attempt to choose a hospital, healthcare practitioner, or health plan based solely on statistics and descriptions such as those given here. These statistics and descriptions do not begin to represent all there is to know about the quality of health care. Current methods of assessing healthcare performance are simply not mature enough to support such a use.

How can I determine how Presbyterian performs in comparison to other organizations?

Governmental and other oversight agencies such as the Joint Commission and the National Committee for Quality Assurance (NCQA) provide comparative data about health plans, hospitals, and providers to help patients determine whether a score received in a particular area is above or below the national average.

Are performance reports updated?

Yes, performance reports are updated quarterly to reflect any changes. Not all of our indicators are measured quarterly. Some are measured monthly, semi-annually, or even annually. We use the quarterly cycle to give our customers the best and most recent data available on all of our indicators.